Tenant Communications Manager
Location: Birmingham B15
Salary: £49,232 per annum
Hours: 35 Hours per week
Term: Fixed-term Contract, Maternity Cover

Are you a creative and ambitious Communications professional, seeking a new challenge? If so, our client, a Housing Association, is seeking a Tenant Communications Manager (approx. 14 month fixed-term contract due to maternity leave) to support in driving the delivery of their Tenant communications strategy.

Join this organisation and drive the delivery of their Tenant Communications strategy and associated action plan. With responsibility for leading a small team, you'll oversee day-to-day tenant communications and marketing activities, as well as overseeing the execution of an exciting pro-active social media and digital strategy which puts tenants and their needs right at the heart. As a brand custodian, you will also safeguard this organisation's identity and tone of voice across all marketing and communications materials.

This is a visible role where you can expect to liaise with a variety of key business functions and internal stakeholders, whilst supporting the ongoing development and mentorship of your team of Communications Officers. As a leader within the Corporate Affairs senior leadership team, you'll truly have the opportunity to shape and contribute to wider strategies delivered by the wider Communications function.

To be successful in this role, you'll have:

• Experience of delivering and managing highly effective communications and marketing strategies / projects.
• Knowledge and understanding of digital channels, with experience of using a range of innovative channels to communicate with customers and enhance brand awareness.
• Managerial experience within a Communications and / or Marketing function within a large organization.
• Evidence of working with a broad range of internal and external stakeholders at all levels, to drive strategically aligned change projects.

This organisation's colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from onsite a minimum of 3 days per week (on average).

About the Employer

Our client is one team working together for their tenants. A large, ambitious housing organisation providing people with an affordable place to call home. They value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. They expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

This employer is are proud to say they have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.

Closing Date: 13 August 2025 
Suitable candidates will be invited to participate in an onsite assessment planned for week commencing 25th August 25.

APPLICATION PROCESS:

To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.

Our client is proud to be a Disability Confident Employer. You will be able to contact them if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.